Home Telecom
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Existing customers

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Frequently Asked Questions

What should I do if I don't want my Pipex account moved to Home Telecom?

Can I expect the same broadband speeds I currently get once Pipex has switched to Home Telecom?

How do I cancel my Pipex account before it is switched to Home Telecom?

How do I get a Pipex MAC code?

How do I get more information about the switch of the Pipex service to Home Telecom?

How do the call charges differ between Home Telecom and Pipex?

How much broadband usage will be included each month once I have switched to Home Telecom?

How will I receive my bills from Home Telecom?

I've heard Home Telecom use traffic management - is this true?

If I have an issue in the future, how do I contact Home Telecom to get it fixed?

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